Question

Menu Bar stuck floating

Laserfiche

Updated February 17, 2017

asked on February 16, 2017

One of our users has a problem with her Menu Bar stuck in the middle of the screen. We tried resetting the Toolbars, changing registry Floating to 0, reinstalling Laserfiche, none of these steps had fixed the issue. Regardless where Laserfiche window is moved, that Menu toolbar stays in the middle of the screen and cannot be moved.

Please help.

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Answer

SELECTED ANSWER

replied on February 17, 2017

Try deleting the entire HKEY_CURRENT_USER\Software\Laserfiche\Client8 registry key (back it up first by exporting it).

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replied on February 16, 2017

Is this the windows client? which version? A screenshot would be useful to clarify which menu is the problem.

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View 2 previous replies

replied on February 17, 2017

Yes, it's a windows client, version 10.1.0.151. It's the Menu bar that stuck in this location of the screen, and cannot be moved up or down, or anywhere else, regardless how we move the Laserfiche window.

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SELECTED ANSWER

replied on February 17, 2017

Try deleting the entire HKEY_CURRENT_USER\Software\Laserfiche\Client8 registry key (back it up first by exporting it).

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replied on February 17, 2017

We tried it, but the issue didn't get fixed :(

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replied on February 17, 2017

Make sure to close the LF client before deleting the registry key.

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replied on February 17, 2017

That's it! The client was closed, but the LF session was still running when we tried the first time. Killing the session before deleting the registry key had fixed our issue!

Thank you so much for your help! You rock!

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replied on February 16, 2017

Have you tried wiping out her attributes in the admin console?

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replied on February 17, 2017

Yes, I just did, but it didn't fix the issue.

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Menu Bar stuck floating

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