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Question

Question

Is there a change in 10.2 to the URL format for opening electronic documents?

Version 10 Web Client
Updated July 14, 2023
asked on February 7, 2017 • Show version history

Hi guys,

The Admin Guide has the following format for a URL to open an electronic document:

https://ServerName/laserfiche/electronicfile.aspx?db=dbName&id=EntryID&mode=OfficePlugin

I've tested this on two separate systems and just get a blank browser page with no error, but also no application launch to load the electronic document.  The URL to download the electronic document works fine (https://ServerName/laserfiche/electronicfile.aspx?db=dbName&id=EntryID&mode=Export) but we want to be able to open the electronic document in the required application directly from the link.

(Version 10.2)

Thanks,

Mike

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Answer

SELECTED ANSWER
replied on February 7, 2017

I see. Thanks for the additional detail. I can reproduce it now and it seems to be a bug independent of the URL format, and have filed SCR 154282 for this. Thanks for bringing it to our notice.

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Replies

replied on February 7, 2017

Hi Mike, I can use a link of that form to open an Office document from Web Access with the Office Integration without issue. Does this happen in all browsers, and in the same browser session are you able to open an Office document from Web Access (via the folder browser) without issue? If before navigating to that address in the browser, you open the Developer Tools pane (F12), are there any errors reported in the browser console?

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View 9 previous replies
replied on February 7, 2017

Hi James,

Thanks for your response, and sorry, I've failed in basic troubleshooting, the issue just appears to be happening in Chrome (which is a wee bit of an issue as it's a terminal server environment and Chrome is the default browser published for the staff).  The other URL modes such as Export work fine, but the officeplugin mode doesn't seem to work.  The Developer Tools pane in Chrome shows the following after trying to open the URL:

Launching the same office document from within Web Access in Chrome opens without issue, so it just appears to be a problem Chrome has with the URL when the mode is set to officeplugin.

Thanks,

Mike

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SELECTED ANSWER
replied on February 7, 2017

I see. Thanks for the additional detail. I can reproduce it now and it seems to be a bug independent of the URL format, and have filed SCR 154282 for this. Thanks for bringing it to our notice.

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replied on February 7, 2017

Thanks James.  Cheers!

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replied on March 28, 2017

Has this been resolved yet? I did a search and was only able to find this post.

 

Thanks!

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replied on March 28, 2017

Not yet, this is scheduled to be fixed in 10.3.

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replied on April 18, 2022

Any update on this? I'm seeing the same blank page behavior on version 11.0.2102.205

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replied on April 19, 2022
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replied on April 19, 2022

Thanks, Miruna, but I'm still just getting a blank page in both Chrome and Edge (and I tried rebooting and clearing cache). Currently just trying to figure out some options for a new project, so just my DEV environment. I'll hit up our solution provider to dig deeper.

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replied on April 19, 2022

Can you post the exact URL you're using? Maybe we missed a spot.

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replied on April 19, 2022 • Show version history

Sure. This is the URL I set up:

https://HOST.DOMAIN.com/laserfiche/electronicfile.aspx?db=REPO&id=4545&mode=OfficePlugin

Which upon putting into the browser turns into:

https://HOST.DOMAIN.com/laserfiche/ElectronicFileOfficePlugin.aspx?db=REPO&id=4545

For reference, opening the Word doc from the repo uses this URL:

https://HOST.DOMAIN.com/laserfiche/DocView.aspx?db=REPO&docid=4545#?source=search&openmode=LDPS

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replied on April 20, 2022

crying yes, this is a separate issue. Reference ID #373200 and #355419

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replied on July 14, 2023
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