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Question

Workflow email not sending attachments

Workflow
Updated February 19, 2019
asked on February 7, 2017

A very simple Workflow that searches for a document in the repository and attaches it as Email is not sending the attachments, as it's working originally it sends a .lfe file as attachment saying that The activity was looking for an entry but found a folder and sends the folder file.

 

All changes have made the activity not send any attachments at all.

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Answer

SELECTED ANSWER
replied on January 29, 2019 • Show version history

In my case the email server was not configured correctly to recieve the prompt to send an email, unrelated to LF, client-side IT fixed the issue which is why no ticket was opened.

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Replies

replied on February 13, 2017

Please open a case with Support

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replied on January 29, 2019

Did you come to a solution on this one? We are having attachments mysteriously not coming through on workflow email tasks but not getting any errors.

Thanks,

Julie

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View 6 previous replies
replied on January 29, 2019

No he did not. No case was opened. Please have your re-seller/solution provider open a case with LF Support so we can look deeper into the issue.

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replied on January 29, 2019

Is there a way I can open directly with LF Support? I haven't had much luck with other issues trying to go the VAR route.

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replied on January 29, 2019

RIO license holders have access to the Support Chat directly.  You can start there.

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SELECTED ANSWER
replied on January 29, 2019 • Show version history

In my case the email server was not configured correctly to recieve the prompt to send an email, unrelated to LF, client-side IT fixed the issue which is why no ticket was opened.

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replied on February 8, 2019

Thanks Alejandro. Still an open issue and mystery for us. We have an open support ticket with Laserfiche. I was able to actually setup a test workflow to reproduce the issue.

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replied on February 8, 2019 • Show version history

The only case we have open for Frisco ISD is for Workflow.  Do you have a case number for the specific 780 issue?

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replied on February 8, 2019

This would have been opened by Docunav. They have told us they opened up a case with Laserfiche (this would have been done in the last couple weeks). Is that not the case?

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replied on February 14, 2019

Our case # is 199722. Is that the same as the workflow case?

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replied on February 19, 2019

Yes, we are asking the VAR for the subscriber trace log.

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