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Question

Workflow Email not sending to all recipients

asked on February 7, 2017

I have a workflow (Business Process) that sometimes will terminate and other times says that it is complete and yet still does not send an email to all recipients. Is there a way for me to track which emails have been sent? Is there a way to be notified if it terminates?

One question I have is, when I create the Assign Token Values should the Token Tag be set to Email and the default String be unchecked?

I have talked with our IT department and they tell me that on the completed workflows that the emails that are not being received by the recipients are not being seen at the email server. Is it possible that I am overloading the email server by sending to many at once. They tell me no.

My end goal is to send email with attachment to all active employees.

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Replies

replied on February 7, 2017

Did you try looking at the instance details? Is there an error?

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replied on February 7, 2017

Is this within Workflow designer?  If so which Tab should I look at?

The below is from completed workflow but only some of the emails were received.

The database that we use is also used for payroll so we know the emails are valid.

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replied on February 8, 2017

Look on the Messages tab.

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replied on February 16, 2017

The message tab does not show me any info that is useful. As it says Entry not found. The database is solid with valid address's. I did resend the same document two days later with the same database for emails and everything worked okay.

Is it possible that the server is slow and things are timing out?

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replied on February 8, 2017

Why not use the Try-Catch artifact of the toolbox, this allows you to control an unexpected event and you will have the opportunity to send an error message to the console with details of the failed event.

 

Por qué no usar el artefacto Try-Catch del toolbox, esto permite controlar un evento inesperado y así tendrás la oportunidad de enviar un mensaje de error a la consola con detalles del evento fallido.

 

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