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Question

Question

"an unknown error has occurred during scanning. Please check all connections and that the power is on"

asked on February 6, 2017

I am getting this error when I try to scan Duplex with my Epson DS-530 scanner using WIA drivers. I do not get this error if I scan on a single side. I also can scan with no issues using the Windows Fax and Scan application. This makes me think the issue is with LaserFiche, because I only get this error when trying to scan inside LaserFiche. I have tried to reboot the scanner, computer, and replug USB cable from the scanner, and none of these fixed the issue. Not sure what else to try, any help would be appreciated.

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Answer

SELECTED ANSWER
replied on February 7, 2017

Please contact your VAR and have them open a case with Support.

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replied on February 7, 2017

OK will do. Thank you very much.

 

-Tyler

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Replies

replied on January 16, 2019

Was this resolved? I'd love to know because I'm currently experiencing the same problem with a new scanner.

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replied on January 16, 2019

Please contact your VAR and have them open a case with Support.

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replied on January 16, 2019

Yeah but were they able to resolve it for you?

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replied on January 17, 2019 Show version history

I think so? This happened almost two years ago so I don't really remember any details.

 

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