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Question

Question

Auto Annotation Problem in Quick Fields 10

asked on February 3, 2017

We have an auto annotation set up for Date of Birth and Social Security # in Quick Fields. For some reason, the annotations that are made on the document are bumped up above the actual text that needs to be annotated. We do have a 50 pixel border Padding and stamps applied at the top of the page. I think this may be the cause of the annotations being above the text where they should be, but not sure how to resolve the problem. We need to keep the border padding and stamps at the top of the pages. Any help is appreciated!

 

Example of Problem:

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Quick Fields Page Processing

 

Thank You,

Zach Merrill

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Answer

SELECTED ANSWER
replied on February 6, 2017

It looks like the redaction is being placed based on the location of the text when the document was originally OCRed. So to fix this, you'll want to re-OCR the documents after the Border Padding but before the Auto-Annotation. 

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replied on February 16, 2017

Thank you Tessa! Your solution has resolved our problem. :)

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