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Question

Question

Is it possible to approve a task directly by mail if the mail didn't came by user task?

Updated January 30, 2017
asked on January 30, 2017

Occasionally, for certain reasons I do not use notification by user task. But i do send the notification by Forms Email.

I have done tests doing the task of this type but sending the email by email node and not by user task. I make a first run to copy paste the message in the email task, and my Email server gets the answer but my forms dont get the answer.

The only way to do it its by user task notification?

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Answer

SELECTED ANSWER
replied on January 30, 2017

Hi Gerardo,

The short answer is "Yes", the only way to advance a process by e-mail is using a user task.

At a high level, e-mail approval works by finding the "resume ID" of a process which is in a header in the email the participant replies to. Forms then finds the waiting instance with this resume ID and communicates the approval state to continue the process. Since e-mail tasks do not wait for anything in order to continue the process, there is no resume ID so this method could not apply.

Are you asking for an option to force a user task with direct approval to use e-mail approval, and not to create a task in the assigned participant's task inbox? What would the use case be?

Hope this helps

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Replies

replied on January 30, 2017

Everything originate because in the case of a particular client happened that in his AD the key="PrimaryEmailAddress" value="mail" not always give us the correct information. This is not a LF issue, its something on the client side.

But at the end we get the task pending but not always get the notification. So we had to do a job to standardize the mails but they are no longer consumed in the user task, It is a variable that we capture in the form.

Thats the reason why we use that option and not the user task notification.

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