Hi Miruna,

thank you for the reply but that is not the behaviour we are seeing. The accounts that have none of the profile attributes, have been on LFDS since we migrated all the users onto the platform +- 2 years ago and some are as new as 8 months ago. 

Granted majority of the users are only logging into the repository, but the i past weekend we did a migration of our Forms server to use LFDS Authentication. If your theory is correct, then all the effected user's profiles should have updated yesterday when they logged in for the first time via LFDS to access the forms server, but they did not. Because of the information being missing , it caused problems in their processes and this is when I came to the conclusion that Deleting their account and then re-creating solves the problem. 

You may wish to open a support case through your reseller, as this is not the expected behavior. Make sure to include the version number of both Forms and LFDs.

Please update with a solution!  Thank you!

The case is awaiting an update, so we don't have enough information for a resolution yet.

If you are running into this issue yourself, please check the following before opening your own support case :

1. As mentioned, you should be on the latest version
2. Make sure that Forms is using Single Sign On (SSO) through Directory Server
3. If possible, try having a user log into the web client (Web Access) or Discussions via SSO

Hi Brianna,

What feedback are you waiting on? I had supplied feedback already on my findings 2 weeks ago and have not heard back since.

the one part of the suggestion you mention above about having a user log in via Web access however was not given through to me, so I'll see if I can get that done and see if there is any change in the user properties.