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Question

Question

The Rio 10.1 installation package could not be opened.

asked on January 26, 2017 Show version history

I am receiving the following error.

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Replies

replied on January 26, 2017

After you downloaded the Rio zip file, did you right click on it and go to Properties and choose to unblock it before you extracted the files?

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replied on January 26, 2017

Yes, I did. It is unblocked. I am a local admin and have full access to the setup.exe for LFDS.

I am going to try and re-download the files.

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replied on January 26, 2017 Show version history

I downloaded the files again. I unblocked it before I extracted the files. I still received the same error. I made sure their is no anti-virus and UAC is set to never notify. 

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replied on January 26, 2017

Are you right clicking on it and running as administrator?

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replied on January 26, 2017

Yes. I am running as administrator. But, it shouldn't matter anyways because I turned UAC off.

I am importing the files from our screen sharing application, right now.

 

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replied on January 26, 2017

UAC is not really off for administrators in newer versions of Windows. It's probably best that you run the installation with logging and provide the log files to Tech Support.

setup.exe -log C:\temp\LFDSLogs

 

 

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replied on January 27, 2017

Ok. Thank you Miruna. 

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