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Question

Question

Deleting Support Site Users

asked on January 5, 2017

I'd like to purge our company profile of former employees from the support site. Does anyone know how I do that?

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Answer

SELECTED ANSWER
replied on January 6, 2017

Hi Matt, if you are a User Admin you should be able to go to "Company Profile" in the "My Support" section of the Support Site, or https://support.laserfiche.com/companyprofile which should default to your current organization. At the bottom, past the list of current products, is a list of users where you should have a link to disable the account.

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replied on January 6, 2017

Actually looking into it further, it seems the link does not actually appear for User Admin accounts. This is a bug, and I am letting the Support Site team know. Thanks for bringing this to our attention.

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replied on January 6, 2017

This has been fixed; you should be able to disable accounts now. Sorry for the inconvenience.

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