Question

Unable to use Metadata Fields sourced from External Tables

Mobile

Updated February 6, 2017

asked on December 28, 2016

Hello,

We are experiencing problems using metadata fields sourced from external tables on the mobile app. I am trying this from an iPad and iPhone with current app version 10.2. My Laserfiche server is version 9.2 which i'm not sure is causing this issue.

Previous when using the old version on IOS worked without a problem.

To clarify when i choose one of these drop downs, the menu comes up but it's not populated with selections as it is on the desktop client in the same documents/ fields.

Have great day,

Erika

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Answer

SELECTED ANSWER

replied on January 11, 2017 • Show version history

Hi Erika,

We were able to reproduce the issue within the Document Viewer, and the fix will be in the next release. The workaround for now is to open Fields in entry list, by "selecting" the document and edit the Fields from the metadata button, or access Fields via overflow button of this document.

We do apologize for any inconvenience this may cause.

Natalie

access Fields via overflow button of this document..png

metadata.png (15.04 KB)

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access Fields via overflow button of this document..png (20.09 KB)

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Replies

replied on January 6, 2017

Hi Erika,

Thanks for reporting the issue, but we aren't able to reproduce the issue at the moment, please contact your reseller to open a support case so we can look into this issue further, thank you.

Natalie

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replied on January 12, 2017

Thank you Natalie.

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replied on February 6, 2017

Hi Erika,

We just had a hotfix address this issue, please update to Laserfiche app 10.2.1.823 from App Store.

Thank you.

Natalie

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Unable to use Metadata Fields sourced from External Tables

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