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Question

Tasks associated to a deleted instance

Forms
Updated December 20, 2016
asked on December 19, 2016 • Show version history

Has anyone had an issue where they have tasks associated to an instance that no longer exists? When I deleted an instance of my process, the tasks still exist. There are currently no instances at all, yet tasks exist and list an associated instance.

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Replies

replied on December 19, 2016

What version of Forms are you using?

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replied on December 19, 2016

Laserfiche Forms Version 10.1.0.579

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replied on December 19, 2016

Did you get any error when delete the instance? Do you still have the database backup before delete the instance? Can you work with your VAR to open a support case by providing us with your database backup?

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replied on December 20, 2016

No errors. I believe we have the database backed up. What is a VAR?

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replied on December 20, 2016

I took a look at the bp_main_instances table and the instances are actually in that table, but they do not display for the admin user. The tasks do. Thoughts?

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replied on December 20, 2016

VAR is short term for Value Added Reseller.  It should related to the instances are not correctly deleted. After you delete the instance, there should be no data for it in the cf_bp_main_instances table. Is the value of the status for the problem instance "99"? If the value is "99", you can run "exec Forms_MigrationDeleteMainInstances " directly on your database to delete these instances.

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