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Question

Question

Being asked to sign in while filling out form

asked on December 9, 2016

We have a number of users that fill out a form every time they go to store location on an iPad. They are reporting that while filling out the form they are being asked to sign in and then it loses their progress, this happening about once a week for them. Is anyone else having this issue or is there a workaround of some sort.

 

Forms version: 10.1.0.642

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Replies

replied on December 9, 2016

How long is it taking them to fill out the form? I've seen the same issue before, even from a laptop. I had narrowed it down to IIS cutting the sessions because of the amount of time it took to fill out the form.

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replied on December 9, 2016

It can easily take 45min to an hour to fill this out. 

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replied on December 14, 2016

Are you use Laserfiche Server for authentication or Laserfiche Directory Server for authentication?

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replied on December 14, 2016

I believe laserfiche server

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