Hi,

I'm trying to determine what may have caused data loss in an Excel document when checking it back into Laserfiche.

A user checked out a document last week and made a series of changes over the course of the day and returned to the document yesterday to make further changes. Once complete they printed a copy of the document, which contained these changes. They then checked in the document and re-opened it, yet reported that all the changes were lost.

I could find no other versions of the document in Laserfiche, and in the users Windows recycle bin I found a copy of what seems to be the deleted version (from when the document was checked in) but it didn't contain the changes. The temp folder also contained a copy of the document but again it didn't contain the changes.

Obviously the user is very frustrated with the this and blames Laserfiche for causing this loss but proving otherwise is very difficult. I've always suspected the handling of temp files and directories maybe open error.

What scenarios or circumstances may have contributed toward this loss? Without knowing the exact mechanism of the check in/out procedure it's difficult to pinpoint the potential causes and appease the user.