Question

Sign into Laserfiche App with Windows Accounts

Laserfiche Mobile Version 9

Updated November 28, 2016

asked on November 25, 2016

Hi,

my client wants to use the Laserfiche App. Signing into the App using their Windows accounts does not work. I already followed this KB (https://www.laserfiche.com/support/webhelp/laserfichemobile/9.3/en-us/lfmobile/lfmobileadmin.htm#Installation_and_Configuration/Configuration_Page_Connection.htm) and confirmed that the mobile configuration is set up correctly (Domain name is provided, Authentication with Windows Accounts is enabled, ...)

Any further ideas on how to successfully sign into the App are greatly appreciated, thanks!

Timm

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Replies

replied on November 25, 2016

What error do you get when trying to log in without the windows Authentication?

On mine I must use the server name and the user name

Servername\Username

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replied on November 25, 2016

Username or Password is incorrect. That's the error that I get.

Do you use your Server- or domainname?

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replied on November 25, 2016

Sorry for me it is Domain name.

Logging in with Windows Authentication works? They are setup as a Named User?

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replied on November 25, 2016

No I can't log in at all, with or without domain-name.

The users are set up as Named Users, yes.

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replied on November 28, 2016

Hi Timm,

1) Open the cmd prompt, and run "whoami". with that same account shown there, are you able to use the same windows account to sign into WA/ Client?

2) Were you logging via the "Use Windows Authentication"checkbox or the username field?

3) Could you please provide the version for app and app server, you can find those info in Settings\Version, thanks.

Natalie

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replied on November 28, 2016

Hi Natalie,

thanks for your reply.

1) Yes.

2) Access to Web-portal works using "Use Windows Authentication".

3) App Server Version: 9.2.1 // App Version: 10.1.0 (Android).

Thank you,

Timm

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replied on November 28, 2016

Hello Timm,

please contact your Reseller to open a support case with us so we can look into this is further detail. After a resolution has been reached, it will be shared here to benefit any other users that may also encounter the same issue.

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Sign into Laserfiche App with Windows Accounts

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