Question

failed to login

Updated November 24, 2016

asked on November 24, 2016


Good afternoon

Error in the session

Código de error: 9030
Mensaje del error: No se pudo iniciar sesión debido a que el número de sesiones ha alcanzado su límite de licencias o la cuenta de usuario ha alcanzado su límite de sesiones o no se ha asignado licencia de usuario designado a la cuenta de usuario. [9030]

------------ Detalles técnicos: ------------

LFSO:
Pila de llamadas: (Exception)
CLFConnection::Create
Detalles adicionales:
HRESULT: 0xc0042346 (ProcessResponseHeaders, LFSession.cpp:4887)
(LFSO/9.2.1.518)
LF.exe (9.2.1.562):
Pila de llamadas: (Exception)
CLoginDialog::AttemptLogin
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Pila de llamadas: (Current)
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Detalles adicionales:
Exception: 0x80042346 [9030] (No se pudo iniciar sesión debido a que el número de sesiones ha alcanzado su límite de licencias o la cuenta de usuario ha alcanzado su límite de sesiones o no se ha asignado licencia de usuario designado a la cuenta de usuario.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:792)
Call History:
CLoginView::LoginHandler
CLoginDialog::LoginToServer
GetOptionString ([LINKSOFTSettings]AdminNoPassword)
GetOptionString ([LINKSOFTSettings]UserName)
GetOptionString ([Settings]UseWindowsAuth)
GetOptionString ([LINKSOFTSettings]UseWindowsAuth)
CLoginDialog::AttemptLogin
GetOptionString ([Settings]CheckServerVersion)

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Replies

replied on November 24, 2016

Hi , can you check if the user that are you try to log in has a full license on the user properties or only have one session maximun two sessions?

This two are the most common causes.

Regards!

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replied on November 24, 2016

David

I can not log in to the laserfiche because with no account I can log in generates that error message

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replied on November 24, 2016 • Show version history

Can you look into the Laserfiche administration console?
Specifically this section :

You should only have One session per user if you have more than 2 and you try to log in you will get the error.

To close a session just do a right clic on the session and select "Disconnect user"

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replied on November 24, 2016

David

I only have one section

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replied on November 24, 2016

Hi Miguel.

search the user you try to log in in this section:

if you do not see it , then clic new and add the user, then try again.

Let me know if this help you.

Regards!

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replied on November 24, 2016

david

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failed to login

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