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Question

Question

Sending scanned documents in Laserfiche stuck on 100% and not able to close

Laserfiche Version 9 Scanning
Updated November 22, 2016
asked on November 22, 2016

Hello friends,

 

The client experiencing issues while sending document or storing it locally. This then gets stuck on 100% and not able to close the little window. however, the documents sent instantly to the concern person but it stuck at below window. i am using LF avante 9.2. I have formatted the client but still the same issue.

What can i do to resolve this issue?

 

 

Thank You.

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Replies

replied on November 22, 2016

If you are emailing the document(s), the LF client might be waiting for the Outlook window to close. If that isn't the problem, please open a support case so we can get a memory dump that captures the state of the LF client while it is stuck at 100%. The easiest way to do this is to open task manager, find LF.exe, right click and choose "Create dump file".

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