Question

Forms 10 LFF502-UnexpectedError

Forms

Updated November 22, 2016

asked on November 21, 2016 • Show version history

Laserfiche Forms Version 10.1.0.579

I'm getting this error after I submit the form.

Event Viewer shows

An unexpected error has occurred. [LFF502-UnexpectedError]

Details: URL: /Forms/Form/Submit

Error: UnexpectedError Date: 11/21/2016 11:24:20 AM (Pacific Standard Time)

HTTP Status Code: 500

User: ADMIN IP: ::1

Browser: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

Business Process ID: 30 Business Process Name: TCSD Transfer Forms

Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: An unexpected error has occurred. [LFF502-UnexpectedError]

Inner exception: System.FormatException Message: String was not recognized as a valid DateTime

The form submitted only has two Date fields, one is set to "today" as default and the other is a birthdate.

I've restarted the FormsAppPool and Forms Routing Service already.

Any thing else I can check?

0 0

Answer

SELECTED ANSWER

replied on November 22, 2016

The Date Fields were using the default format. Using English with Chrome and Firefox didn't work.

I solved the issue, just deleted all the date fields and inserted new Date fields. The form is working correctly now.

2 0

Replies

replied on November 21, 2016

Are you assigning these fields to your Template Metadata fields in Forms? If so, remove them and see if the form submits without them. If so, then check that the MetaData fields you are trying to assign them to match the Field Type, try 1 at a time to see if you can narrow it down to a single field.

0 0

View 2 previous replies

replied on November 21, 2016 • Show version history

The process goes: User submits form, it goes to Admin A to Approve/Reject, If approved, it goes to Admin B for a signature, then files into the repository.

The error shows up as soon as I initially submit the form for it to go to Admin A for approval.

I haven't done anything with the template metadata yet.

0 0

replied on November 21, 2016 • Show version history

Do Approver A and B see the same form page or are you using different forms for each?

Dismiss this, I read your response incorrectly.

0 0

replied on November 21, 2016

Approver B will see everything Approver A sees as Read Only and she'll only have a Required Signature Field to interact with.

0 0

replied on November 21, 2016

Little help other than recommending you duplicate the form, and delete the Date Variables and see if the Form works that way, then if so, I'd recreate each Date Variable 1 at a time testing for the issue.

0 0

replied on November 21, 2016

I probably will have to try doing so. Thanks for your input Steve!

0 0

replied on November 22, 2016

What is the format for the Date field use today as default value? What is the language of your browser?

0 0

SELECTED ANSWER

replied on November 22, 2016

The Date Fields were using the default format. Using English with Chrome and Firefox didn't work.

I solved the issue, just deleted all the date fields and inserted new Date fields. The form is working correctly now.

2 0

You are not allowed to follow up in this post.

Question

Question

Forms 10 LFF502-UnexpectedError

Answer

Replies

Sign in to reply to this post.