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Question

Question

Quick Fields Agent

asked on November 17, 2016 Show version history

I am using Quick Fields Agent and continue to receive the following error code.

<Error Time="11/17/2016 22:10:00" Type="UnattendedScanningError" Message="Record series may contain either other record series or record folders, but not both.">

When I process manually in Quick Fields it runs fine.

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Replies

replied on November 17, 2016

That usually happens when you try to create a record folder in the root of a record series that already contains another record series.

Depending on your session setup, this could happen because of the security of the user trying to send documents to Laserfiche doesn't allow them to see the rest of the path, so QF tries to create it. This could be different users when you run the session and when QFAgent runs it if, say, your session is set to use Windows Authentication.

The other possible cause is a failing lookup or similar that causes the path to be different and runs into the same issue where Quick Fields tries to create it. Since QF can't create record series, every part of the path is expected to be a folder, and it runs in to that error.

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