We had an issue with Workflow on a clients computer where workflow was not picking up new documents and moving them through a Transparent Records Management. Looked into the Workflow error log and found a message stating that the Laserfiche Distributed Processing Service did not have a valid license. After restarting the DCC service, some of the documents in the Workflow processed through and then stopped again. We noticed that there was no new message in the Workflow error log so started looking and found hundreds of the workflow user accessing the repository. We stopped the Workflow Service, checked the Workflow starting rules, and restarted the Workflow service. This seemed to finish the process.

I was told that a similar issue happened about 5 months ago occurred and that restarting the services solved it then. Should we restart these services like this or is this indicating that there is a bigger issue and this is just fixing a symptom?