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Question

Question

Web Access - issues when saving after redacting

asked on November 8, 2016 Show version history

Hi,

Several of my users have reported issues with saving after applying annotations, specifically redaction. One of the errors we saw was "parameter out of range. Parameter name: width"

Today we saw another one that I'm attaching to this post.

This is not confined to a user or to a document but seems to be random, but consistent. Meaning that if a user has it once with a certain document, even if they end their session they will encounter the error again.  I appreciate any thoughts the group may have.

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Answer

SELECTED ANSWER
replied on November 9, 2016

This is an issue that we are addressing for the next release. The workaround for now would be to regenerate pages on the document and then reapply the annotations (which will be removed with the new pages). 

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