Question

Disable Office Add-In Upgrade Prompt

Laserfiche Web Client Version 9 Version 10

Updated November 15, 2016

asked on November 8, 2016 • Show version history

Hi,

Is there a way to prevent the upgrade prompt from appearing for users of Web Access 10 accessing from a desktop with LF9 installed (and therefore a previous version of the plugin)?

The reason for this scenario is the client utilises VDI and they include LF9 Client within this image which they do not wish to upgrade at this point, as it is used by the entire organisation. Another group of users, who access the same VDI, wish to use Laserfiche 10 but via Web Access, hence the issue.

Is the "Web Access office plugin" the same software as that installed by the Laserfiche Client? If not, can they co-exist on the same machine. I'm wondering if they use the version installed with the Laserfiche Client without relying on the Web Access "version", assuming they are different.

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Replies

replied on November 8, 2016

Hi Nigel,

The "Web Access office plugin" is the same software as that installed by the Laserfiche Client, and they cannot coexist on the same machine.

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replied on November 9, 2016

I wouldn't normally recommend this, but since you're using VDI, you have more control over what the users should or should not have. You could just edit the WebOfficeBuildNum.txt in <Web Access Install Folder>\Web Files\OfficePlugin. If you make the build number lower than what the Client installed, Web Access will stop prompting.

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replied on November 10, 2016

Hi Miruna,

This seems to work fine as long as I use Internet Explorer.

If I use Chrome I get prompted to download a Chrome Extension.

Is there a way to disable that prompt as well?

Thank you
Gian

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replied on November 14, 2016

The Chrome extension is needed to detect whether the Office plug-in is installed or not. Are you saying you don't want to use the Office plug-in at all?

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replied on November 15, 2016

We do want to use the plugins, we were just having problems installing them in VDI.

Is sorted now as long as we use Internet Explorer as it doesnt require an extra extension

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replied on November 9, 2016

OK thanks, as I suspected. Is there no way to disable this version check or is the only option to upgrade or downgrade to keep the version consistent?

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replied on November 14, 2016

We solved the issue by installing the LF10 plugins with an encapsulation method. Using Microsoft App-V.

This way we dont need to update the VDI image.

Thank you

Gian

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Disable Office Add-In Upgrade Prompt

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