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Question

Question

Variable Values Missing Once Submitted

asked on November 2, 2016

We set up a form for submittal of a record to LF. The top part of the form gathers information. The user then clicks the Auto fill button. This runs a stored procedure that checks LF to ensure the file doesn't already exist (Doc ID-Doc#-Revision is unique).

Once the "o_docCount" output is obtained, a Field Rule decides what can show up for the user to continue.

A zero let's the user continue filling the form out for record submittal. The "Complete the following data ..." is a section that shows for the user as long as the record doesn't already exist in the system. This has been working very nicely for over 200 record submittals until now. All data associated with the section has disappeared. Some fields are required and were filled in by the user. However, once Doc Control received, the data disappeared.

Has anyone ever had this issue. I've seen postings were the issue was related to hidden fields or javascript. We use neither in this form. Any ideas?

 

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Replies

replied on November 3, 2016

Can you contact your VAR to open a support case? We can't tell what is wrong with the information you provided. Please provide the reproduce video and the process that can reproduce this issue.

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