Hello All,

I have a user who is having an issue with just one machine. They are on the LF Client version 8.1.2.735 and they are using a Fujitsu fi-7180 with a PaperStream 32-bit TWAIN driver. They have the OCR process selected during scanning. They have removed the process, uninstalled the client, reinstalled, tried different users and no matter what, every time, they get the OCR Engine has stopped working error. they have also tested to make sure that the scanner works outside of LF. I have provided a screen shot of the scanner and below is the full details of the error. Has anyone seen this before?

Error Details:

OCR Engine has stopped working

Problem signature:
 Problem Event Name:    BEX
 Application Name:    BPOmniOCR81.exe
 Application Version:    8.1.2.707
 Application Timestamp:    4c23865b
 Fault Module Name:    MSVCR80.dll
 Fault Module Version:    8.0.50727.6195
 Fault Module Timestamp:    4dcddbf3
 Exception Offset:    00045b36
 Exception Code:    c000000d
 Exception Data:    00000000
 OS Version:    6.1.7601.2.1.0.256.4
 Locale ID:    1033
 Additional Information 1:    e87d
 Additional Information 2:    e87dde7a0ec0c0eac944f8e2c49a1e73
 Additional Information 3:    1879
 Additional Information 4:    18799b8861809de0f9086efd0971cd0f

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Thanks