asked on October 28, 2016
My client is having an issue where their scanner accepts pages and LFScanning creates the thumbnail boxes, but the thumbnail boxes have red exclamations in the middle. When I check the temp directory for lfscanning, there are no images in the folder. It's as if lfscanning thinks it successfully received the images but then found out they never came at all. We are using a Canon Dr-4010C, but we have tried multiple scanners(of the same model), and multiple users. The strange thing is is that TWAIN works fine, but ScanConnect doesn't. The users need scanconnect for some specific feature related reasons, so getting it to work is their desired option. They are on LF 9.2.1.635 and SC 8.3. Has anyone else has similar issues like this? Thanks!
0
0