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Question

Question

Quick Fields Agent - Schedules - root element is missing

asked on October 26, 2016

I can no longer view my Quick Fields Schedules. when i try to open access them I get the error "Root element is missing." I attached a screenshot of the error. I even tried to restart the server in hopes that is was some sort of service that wasn't running correctly. Please advise.

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Replies

replied on October 26, 2016

What has changed since the last time you were able to view the schedules?

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replied on October 26, 2016

Nothing, to my knowledge; It usually just works. Although, this was discovered while investigating an issue where the server ran out of disk space. I suspect it is due to a badly configured QF session, and I was trying to shut it off for a while.

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replied on October 26, 2016

If you stop the QF Agent service, free up some disk space, and then start the service again, are you able to view the schedules? 

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replied on October 26, 2016

Nope. It still shows the same error.

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replied on October 26, 2016

Can you take a look at the files in "C:\ProgramData\Laserfiche\Quick Fields Agent\Schedules"? There should be an XML file for each schedule. 

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replied on October 27, 2016

It fixed itself. I am not sure how but it started working fine this morning.

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replied on October 27, 2016

Glad to hear it's working now. Feel free to update this post if it happens again. 

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replied on October 27, 2016

Alright. Thanks for your help!

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