Question

Delay Activity Set to 1 Minute Taking Much Longer

Workflow

Updated May 15, 2017

asked on October 20, 2016

I have a workflow that has a delay activity that is set to 1 minute. Some times it goes at 1 minute, some times it goes for much longer. It is a similar problem to this post: http://answers.laserfiche.com/questions/78030/Delay-activity-lasting-much-longer-than-specified. I followed the instructions posted there about going into the Workflow Admin Console and the Next Timer value is set for "Thursday, October 20, 2016 4:40 PM". That was currently about 20 minutes ago. Is there any way to find out why it is not resuming correctly?

Workflow 10.0.0.249

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Replies

replied on October 26, 2016

Thank you for that David. I believe that enough people have been posting with this issue though that it needs to be addressed by Laserfiche so a resolution can be created.

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replied on October 27, 2016

I Understand Blake.

Thank you we hope have a fix soon to.

Regards.

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replied on October 21, 2016

Hi Blake

I have the same issue so I make the wait or the delay different by SQL command

I put on a custom query node the following

WAITFOR DELAY '00:01:00';

Or maybe seconds (5 segundos)

WAITFOR DELAY '00:00:05';

You just need to specify a time out.

Hope this work for you.

Regards!

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replied on October 27, 2016

Hi David,

I admire the ingenuity of this solution but the performance implications for the workflow server are pretty big since your query is not only taking up resources on your database server but it also is tying up this workflow instance on the workflow server instead of letting another instance run.

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replied on October 27, 2016

Hi Blake,

Can you visit the 'Persisted Instances' node for this workflow in the admin console (under advanced diagnostics). Please add the 'Is Blocked' and 'IsUnlocked' columns and tell me if the instance that is stuck has 'Is Blocked' set to true or IsUnlocked set to false?

After that, please check if the 'Resume Instance' action jogs your workflow into running again.

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replied on October 27, 2016

I am waiting for it to happen again, but on the ones that happened previously, I did select Resume Instance and it moved on. I am not sure about the Is Blocked or Is Unlocked values. Next time it happens I will check.

I have waited a few hours and it did not trigger on its own, I had to tell it to resume in order for it to go.

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replied on October 27, 2016

Also, when this issue happens, does it eventually trigger or do you have to restart the service to get it to trigger? Do any other timers trigger in other instances or workflows?

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replied on May 3, 2017

I have the same problem.

The delay activity holds the workflow indefinitely until de service is restarted or the Instance is manually Resume on the Workflow Administration Console.

Any resolution or update on behalf of Laserfiche?

I find in Answer a few post with the same issue but no solution yet.

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replied on May 15, 2017

Hi, same problem with the Laserfiche upgrade to 10.1. any news??

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Delay Activity Set to 1 Minute Taking Much Longer

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