Question

Import Agent 10 Not Logging Entries in Event Log

Laserfiche Import Agent Version 10

Updated September 2, 2023

asked on October 20, 2016

Started experimenting with Import Agent today any my documents are ending up in the IAError subfolder, but I cannot find any entries in the Application Event Log for these attempts to import. The documentation that I can find about this suggest that I should see a line item for Import Agent in the Applications and Service Logs section, but I do not. Only see Laserfiche/Mobil/EventLog/Admin, and there are no entries in this structure.

Can anyone help me understand what I have incorrectly configured in Import Agent or somewhere else in Laserfiche?

Thanks very much for your assistance!

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Replies

replied on October 20, 2016

Check the normal Application event log:

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replied on October 20, 2016

Don't forget to set the Log Level to "high" as well. https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/administration/#../Subsystems/ImportAgent/Content/Log-Level.htm?Highlight=log level

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replied on October 21, 2016

Got it - thanks very much!!!

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replied on September 1, 2023

This link does not go anywhere at this point - is there an update?

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replied on September 1, 2023 • Show version history

Import Agent has its own event log under Application and Services Logs. You can enable the Operational log for more details on what profile is running and what documents were imported.

You may want to increase the size of the log if the issue you're investigating is not immediately reproducible. The default size is 1MB and it gets overwritten when full.

(we'll track down what happened to the help page too)

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replied on September 2, 2023

Thanks Miruna - I forgot about that option.

Turns out you can't enable a High log level in IA V11, that was only available in V10.

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Import Agent 10 Not Logging Entries in Event Log

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