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Question

Question

Web Access - User Settings? Where did it go, did it get renamed, where is the new link?

asked on October 19, 2016 Show version history

Was there a link called Settings in Web Access? Did it move to somewhere other than the upper right corner? Is it now called Options? If so, what happened to the Docusign Account section?

I received these instructions with an integration product and I all I can find is options.

  1. Log in to Web Access with your account.
  2. Click the Settings link in the upper right corner of the site.
  3. In the Settings dialog box, under the DocuSign Account section, click General.
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Replies

replied on October 19, 2016

Hi Chad,

Yes, if you go to the dropdown with the username in the top right corner, select "Options" and go to the "Advanced" tab. There you can link a DocuSign account to the user in Laserfiche Web Access.

Regards

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replied on October 19, 2016

This is all that comes up under Advanced in Options. I am using 10.1 right now

 

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replied on October 19, 2016

Verify that the server has the "DocuSign" feature in its license in the Admin Console.

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replied on October 19, 2016

I don't see it in the features listed. They purchased it though, and we were able to install it. I just checked the directory server for any information about applying specific features to the laserfiche server but I don't see any options there either.

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replied on October 19, 2016

If they just purchased it, they'll need to renew the master license to add the feature to the server blocks. Then they'll need to issue a new license for the Laserfiche server, replace the existing lf.licx file in the Server Program Files directory and restart the service.

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replied on October 19, 2016

Well looks like they never got it. That didn't add it to the features.

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replied on October 19, 2016

Go ahead and open a support case and we can look into the licensing of this customer off-forum.

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replied on October 19, 2016

Actually I guess I just expected it to be immediate. It showed up just now. I thought maybe that meant I could immediately get to the new options, but they are not there. I will stop expecting everything to be immediate, take a break and check back at another time.

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