Question

Network error with business processes

Workflow

Updated October 19, 2016

asked on October 19, 2016

This started suddenly today after a windows server restart.

Anyone have an idea what caused this?

Error Code: 0
Error Message: Error launching Business Process:
Entry: \File Room\16072218
Error Type: Network Error
Error Message: The remote server returned an error: (401) Unauthorized.

------------ Technical Details: ------------

LF.exe (9.1.1.486):
Call Stack: (Current)
LaunchBusinessProcess
CStartBusinessProcessDialog::OnStartBusinessProcess
CFolderListCtrl::OnBusinessProcessManager
Call History:
CStartBusinessProcessDialog::OnStartBusinessProcess
GetOptionString ([HiddenDialogs]LaunchBusinessProcess31)
CAttachedRepository::GetProfileValue
GetOptionString ([HiddenDialogs]LaunchBusinessProcess31)
CAttachedRepository::GetProfileValue
LaunchBusinessProcess
CBusinessProcessManager::GetBusinessProcessSecurityEvaluator
CBusinessProcessManager::GetStartingInstructionsDocument

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Replies

replied on October 19, 2016

Hi Richard.

Can you check in your server IIS if you have permissions in the apps?

01 Open IIS
02 Open the web site.

03 Select Workflow for workflow and Select Laserfiche for web access
04 Then Clic on Basic settings

05 Clic on test configuration

06 Then check if both are ok if don´t

07 Select Conect as

08 Specific User and browse an user with permissions like windows administrator.
09 Then check the configuration again

after this you should be able to access on both apps.

Hope it works for you.

Regards

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View 3 previous replies

replied on October 19, 2016

Thanks, but that did not work.

It was showing an error in the initial test, but it did not help.

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replied on October 19, 2016

Sorry to hear that.

Can you check if in the workflow web site the windows authentication is enable?

Go to \DefaultWebSite\Workflow and "authentication" and enable it.

If that wouldnt work you can try enable Anonymous Authentication .

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replied on October 19, 2016

Thanks, but that did not work either.

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replied on October 19, 2016

Wow , well I suggest you open a support case on Laserfiche

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replied on October 19, 2016

I sure will and thanks for all of your detailed help.

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replied on October 19, 2016

Regards!!

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replied on October 19, 2016

It appears web access is also down.

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replied on October 19, 2016 • Show version history

Were any patches or updates applied before or during the restart? If so, the first thing to try is to roll back the server updates and see if the error goes away.

If that doesn't fix it, I would assume that you've got your services running under accounts that do not have access to the resources being demanded by Workflow and Web Access. Like if you've got a Business Process that tries to save files to a network share, but the account running the service isn't allowed access to that share, you might seen an error like that.

If those ideas don't work, I recommend you open a case with your VAR.

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Network error with business processes

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