Question

Microsoft Word 97-2003 Documents are garbled when moved into Laserfiche Client

Laserfiche Version 10

Updated October 20, 2016

asked on October 19, 2016

Hello,

I have a user who is trying to drag and drop Windows 97-2003 documents into LF Client 10.1.151. When they do so, there is no image file, electronic file and the thumbnails display "garbled" characters. I am not able to recreate this on my machine which also has LF client 10.1.151. The document moves over just fine. Is there something the user can try to get this to work for them? Snapshot? Using the Save to Laserfiche add on in Word? Any help would be greatly appreciated. I have provided a screenshot of what it looks like.

Thanks

2016-10-19 09_44_51-639 638 592 - TeamViewer.jpg (13.44 KB)

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Answer

SELECTED ANSWER

replied on October 19, 2016

Make sure doc/docx are not in the list of extensions that will be converted to Laserfiche pages:

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Replies

replied on October 19, 2016

Hi Charles,

I'm assuming the user trying to import the documents into Laserfiche does actually have MS Office installed?

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replied on October 19, 2016

Hi Chris,

That is correct, they have Office 2013.

Thanks

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SELECTED ANSWER

replied on October 19, 2016

Make sure doc/docx are not in the list of extensions that will be converted to Laserfiche pages:

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replied on October 19, 2016

Hi Robert,

I will check that, also to clarify on my end, I can drag and drop the word doc into the LF client but not image file or electronic file shows up. I know though that this is because electronic files open in their native client. My thumbnails or searchable text show up just fine unlike the other users case.

Thanks

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replied on October 19, 2016

It would be interesting to know if someone else logs into their workstation, if they see the same thing.....

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replied on October 20, 2016

Robert,

Your solution did the trick!

Thanks!

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replied on October 19, 2016

Have you tried to have the user convert the documents to Office 2013 format before importing into Laserfiche? Newer versions of Office will do odd things to documents made in older versions of Office even without the involvement of additional programs like Laserfiche.

This might help: https://technet.microsoft.com/en-us/library/cc179019(v=office.14).aspx

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Microsoft Word 97-2003 Documents are garbled when moved into Laserfiche Client

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