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Question

Searching an Apostrophe in Web Access

Updated October 18, 2016

asked on October 18, 2016

I'm trying to do a search with an apostrophe in web access and it's not working. It is giving me this error "The search engine encountered an error when parsing the full text search query. [9472]". I've gone into the delimiter.txt file to remove the apostrophe from the default delimiters and add it to the non-delimiters column. It's still not working. However, in the laserfiche client doing the search works fine. Any ideas?

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Replies

replied on October 18, 2016 • Show version history

Hi Alex,

We'll look further into this error, but you actually don't need the apostrophe in the search. If searching for dont [sic] you will receive results for don't as well.

If you wish to follow the behavior of the Client, you can escape the apostrophe by searching for don''t [sic], which does return slightly different results. If I were searching for specifically the word don't, then searching for dont returns fewer false positives. (*)

Thanks for bringing this to our attention.

(*) For Document Text common searches, that is; for Entry Name, fields etc. using double single-quotes is accurate.

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replied on October 18, 2016

Thank you, James!

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Asked October 18, 2016
Updated October 18, 2016
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