Thanks for the replies gentlemen! right on target and very helpful.
Let me pursue this just a bit further with some additional details about my thought process.
When sending an email to a client our user will select an email account name along the lines of "laserfice@email.com" when they want to put a copy of that email in LF. When this isn't the case that account isn't cc'd
From the laserfiche@email.com mailbox I want to get that message into a shared folder that I can monitor with Import Agent to import the message into a common folder in the repository. My tech guy hasn't figured out how to get the message into a shared folder either at this point, so any insights in that regard are much appreciated
A workflow - like the one presented in Ian's reply - would interrogate the message, assign the client and other metadata, then move the email to an email folder in that client's folder structure in the repository
That's what I'm trying to accomplish, and while I think I have a handle on some of the things I need to develop, other aspects are beyond my "rookie" experience level. I am working on my first Import Profile and writing my first workflow.
So thanks again for the previous responses, and anything you can add to this message will also be greatly appreciated!