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Question

Question

printing from within Laserfische is sending two print jobs to printer

asked on October 17, 2016

When printing documents from within Laserfiche it submits two print jobs to the printer and entire document prints twice. The Laserfiche version is 10.1, computer is Windows 7 64bit, this is happening to two different printers, one is USB and one in networked. All other programs and windows test print are only submitted once, including word or excel documents from the Laserfiche repository (they download and open in office). Any idea what could be causing this. This is not two copies of the same print job. The printer logs will show two different print jobs are submitted.

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Replies

replied on October 18, 2016

Is the issue user specific on the same machine? i.e. If you login with a different windows user, does the same issue occur for this new user?

If not, login with the original account (the person with the issue) and go into the registry and delete HKEY_CURRENT_USER\SOFTWARE\Laserfiche\Snapshot8\Profile\CurrentUser

Save it then reboot the machine and try printing to Snapshot again.

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