We are currently testing Laserfiche Web Access in the following version:
Laserfiche Web Access 10.1.0.203
Laserfiche Repository Access 10.1.0.119
Objective: Preview (read only) Word and Excel Documents via Web Access through Document Viewer.
Reasoning: To avoid forcing the user to download an electronic file every time they want to read a document. Microsoft Office format is required over TIFF to enable users to use hyperlinks and fillable fields when file is exported.
Tested files with the following extensions:
.doc .docx .xls .xlsx .pptx .ppt
In some cases, documents could be previewed and others the document had no pages. There was no correlation between extension type and the ability to be preview.
I am stuck trying to troubleshoot the conditions that make a Microsoft Office Document visible in Document viewer.
Is there a factor other than extension type that makes a document's pages visible in Document viewer?
Any feedback about this would be greatly appreciated! Thank you!