We are rolling out the Client department by department (so I'm new to this.. help me! :) and a couple of my staff are losing connection with the repository without having logged out or anything. I found the setting in the Admin console to add a logout automatically or idle logout setting and both say inactive or false.

Are there other reasons a user's session would just automatically close? He has been dealing with this for a couple of weeks and he's pretty certain he's not accidentally logging out, he's even gotten an error code when the Client was still open!