Question

"The user account or password is incorrect. [9010]" error occurs when logging into a repository with Windows Authentication

Updated June 15, 2018

asked on October 11, 2016 • Show version history

I have trouble logging into a repository by specifying AD credentials and I 've already done all the following steps.
1. Assigning a license to each AD User in LFDS.

2. Assigning all the AD User as a trusted-Authentication with admin group which is highest priority.

Here is the error message and its details;


Error Code: 9010
Error Message: The user account name or password is incorrect. [9010]

------------ Technical Details: ------------

LFSO:
    Call Stack: (Exception)
        ProcessResponseHeaders
        InternalDoLogin
        LFSession::Login
        CLFConnection::Create
    Additional Details:
        HRESULT: 0xc0042332 (ProcessResponseHeaders, LFSession.cpp:4892)
         (LFSO/10.1.0.209)
LF.exe (10.1.1.254):
    Call Stack: (Exception)
        CLoginDialog::AttemptLogin
        CLoginDialog::LoginToServer
        CFolderTreeView::EnsureValidDatabase
    Call Stack: (Current)
        CLoginDialog::LoginToServer
        CFolderTreeView::EnsureValidDatabase
    Additional Details:
        Exception: 0x80042332 [9010] (The user login or password is incorrect.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:796)
    Call History:
        CFolderTreeView::EnsureValidDatabase
         CLoginDialog::LoginToServer
          GetOptionString ([cotco-repositorySettings]AdminNoPassword)
          GetOptionString ([cotco-repositorySettings]UserName)
          GetOptionString ([Settings]UseWindowsAuth)
          GetOptionString ([cotco-repositorySettings]UseWindowsAuth)
          CLoginDialog::AttemptLogin
           GetOptionString ([Settings]CheckServerVersion)

Do I miss something? This is a new site and this never happened to the other sites.

Thank you in advance.

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Answer

SELECTED ANSWER

replied on December 1, 2016

A support ticket was created for the issue. It turns out to be related to the LFDS Service logged on account. It was a local account (.\administrator). After changing it to a system account, and granting the account sufficient rights to SQL Server as Windows authentication is being used to connect to SQL, things work fine.

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Replies

replied on October 11, 2016

Hi Bongkoch,

Try re-starting your LFS server service. It takes a little while for the users to sync to the LF server from LFDS. You can force a sync by re-starting the LFS server service.

Hope this helps point you in the right direction!

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View 3 previous replies

replied on October 11, 2016

Hi Chris,

I 've done re-starting the LFDS service.

But it doesn't work.

However, appreciate your help.

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replied on October 12, 2016

Hi Bangkoch,

It was the LFS service I was refferring to on the Laserfiche server.

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replied on October 12, 2016

Hi Chris,

I am so sorry, If you mean this one, I already did re-start it too and still can not get into the repository as before with the same error message.

Sorry for my misunderstanding.

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replied on October 12, 2016 • Show version history

Ah ok cool. Double check that the user you are trying to log into the repository with is explictally named in the windows accounts, then try logging into windows as that user and login to Laserfiche using windows authentication. If you are still having issues it may be that the LFSNU.db file is corrupt and needs re-creating. I would also raise a support case if you are still having issues as it could also be a port issue and they will help you troubleshoot this further.

There was a server patch for this issue also in May - https://support.laserfiche.com/kb/1013766/a-the-user-account-name-or-password-is-incorrect-9010-error-occurs-intermittently-when-signing-in-to-laserfiche-10- Check you are using the latest verison of Laserfiche (10.1.1.320).

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replied on October 12, 2016

Hi Chris,

I tried your suggestion by updating LFS.exe with a hotfix 1013766 but it still doesn't work then I plan to try the latest hotfix (KB:1013798) and if that doesn't work too, may be I need to open a support case.

Your information really helps a lot. Can't thank you enough.

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replied on October 12, 2016

Good luck!

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replied on October 11, 2016

Are you trying to log in as a user that's different from the one you are logged into Windows as? If not, you can just use the "use Windows authentication" checkbox.

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replied on October 11, 2016 • Show version history

Hi Brian,

I've tried logging as my AD into the server and ticked the checkbox.

And the error messages still remains.

Anyway, thank you very much for your help.

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replied on November 10, 2016

Was this ever resolved?

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replied on November 10, 2016

Hi Chris,

No,not yet.I plan to open the support case next week. Thank you for your concern and I'll update you later. :)

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replied on November 10, 2016

I only ask as I've now got an identical issue! :(

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replied on December 1, 2016

Thanks to support team and spacial thanks to Xioaxiao yan.

You did great job!

and this is the way to change from local account to local system account and and granting the local system account sufficient rights to SQL Server.

Hi Chris Douglas, I hope your issue has been solved.

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replied on June 15, 2018

hi there, we are having a similar scenario that is explained above. I'd like to confirm in your secnario is LFDS, App Server and SQL all in one server?

We have our App and LFDS services on one server, but a seperate SQL server. our LFDS and LF services use a dedicated Windows Account with Admin privlages on the Domain, but on the DB side we use a SQL account.

Based on your suggestion do you thing if we give that same Windows account the privleges on SQL it should work?

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"The user account or password is incorrect. [9010]" error occurs when logging into a repository with Windows Authentication

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