You are viewing limited content. For full access, please sign in.

Question

Question

Forms - Determine email value for User Task notifications from previous instances

Forms
Updated October 11, 2016
asked on October 7, 2016 • Show version history

In Form under the User Task objects I have a notification email set. This attempts to pull an email address for the user and send them an email. If I wanted to see which email address it was sent to from a previous instance is that possible?

 

I have a user stating they did not receive an email, no errors at the exact time the email would have been sent in the LF Forms event logs.

0 0

Replies

replied on October 7, 2016

Currently there is no error log when the user task email notification fails to be sent to one of multiple participants. The log should be added in next release.

Besides, if all participants have empty email, there is log with error [LFF2000-EmailSubmissionFailure].

And it's not possible to see the email addresses that user task email notification is sent to at this moment. If the log could tell which user does not receive the email, will it resolve your issue?

0 0
replied on October 10, 2016

It's useful to know that the email is not empty, but it would be nice to verify it is correct and/or if there was a bounce back when attempting to send.

When a user says they don't get the email I don't want to just ask them to check their spam even though that is sometimes the case. I would like to verify if the email retrieved for them is correct and if it went through without a bounce back if possible. Then if everything looks good start leaning towards spam filters being the issue.

0 0
replied on October 11, 2016

We will consider adding support in future release, thanks for the suggestion.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...