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Laserfiche Lounge

Scanning a paper with physical highlighting

Scanning
Updated October 11, 2016
asked on October 6, 2016 • Show version history

I  have a scanning issue where I scan a document with highlights under the black and white scan setting there is a black outline on the border of the highlight marks. This is in Windows 10 and using the 9.2 LF client.  With the previous computer (Windows 7) this was not an issue and when documents with highlights were scanned in the highlights would not show up on the page.  And configuration advice or reasons why this is happening and/or solutions? Drivers? OS?

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Replies

replied on October 6, 2016

There have been changes in the client and scanning that may fix your issue. Can you hotfix the client and server machines to (9.2.1 sp 2)? https://support.laserfiche.com/KB/1013737
 

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replied on October 10, 2016

Correction for me.  We are on 9.2.1 sp1.  I don't make the call on upgrades, but we are just one sp behind and are pretty current.  

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replied on October 11, 2016

In that case, pleas open a case with your VAR so we can look into it in further detail.

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