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Question

Question

Error 6720 on login and emailing pages

asked on September 28, 2016

We have a user who is getting the following error: 

Error Code: 6720

Error Message: Could not create required control. [6720]

as she logs into the system (although it lets her anyways), and then again when she tries to email pages.

I have tried running a repair of her Client install, and then tried uninstalling and reinstalling.  Neither worked so i'm hoping someone may have another suggestion.  Full error log is attached.  Also, as a side-note, both the repair and reinstall seemed to think a component related to LF was running even though nothing was that I could see)

We are running client 9.1 currently.

Error Code.pdf (99.89 KB)
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Replies

replied on September 28, 2016

Can you try uninstalling again?  Once uninstalled, delete the client folder, turn UAC off it is on then reboot.

After the reboot, turn off the antivirus then reinstall again.

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