Question

Forms cannot email submission

Forms Version 10 Mobile

Updated September 22, 2017

asked on September 27, 2016

We had a user report that when filling out a form from the iPad app that after they completed it and went to email it to themselves they got an error message that a they "cannot send email contact system administrator". I'm not even sure where to begin to look at this, I have personally emailed this form from the android app many times. Is there a log file on the server or iPad that can be reviewed for more information?

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Replies

replied on September 27, 2016

Hi Cj,

If they are using Forms 10, there might be more details to the error in the LFForms event log (under "Applications and Services" in Windows Event Viewer) on the Forms server machine. There might even be errors logged on the mailserver itself, if you have access to view those.

It may be worth reviewing the e-mail settings in the Forms configuration page to see if anything has changed, say for instance a password change in the configured user for SMTP. It might also have to do with particular data in the submissions causing issues.

You can also reach out to your reseller for assistance in troubleshooting this.

Hope this helps!

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replied on September 28, 2016

Looks like there was a series of errors and warnings about the requested page being no longer available. I see one other reference to this error on answers but it states that it is resolved in 10.1. We are on 10.1.0.579.

The requested page is no longer available. [LFF308-PageExpired]

Details:
URL: /Forms/form/emailformsubmission
Error: PageExpired
Date: 9/26/2016 5:41:53 PM (Eastern Standard Time)
HTTP Status Code: 410
User: lombardoj
IP: 70.199.6.120
Browser: Mozilla/5.0 (iPad; CPU OS 9_3_3 like Mac OS X) AppleWebKit/601.1.46 (KHTML, like Gecko) Mobile/13G34
Instance ID: 3522
Business Process ID: 35
Business Process Name: DM Site Checklist

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: The requested page is no longer available. [LFF308-PageExpired]
   at E_Forms.Controllers.FormController.VerifySubmitAuth(String authKey, String submitAuthKey, CommonIdentity identity, Dictionary`2& formdata, Int32 MaxAttempts)

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replied on September 22, 2017

hi cj, did you guys ever got this issue resolved? i have a customer that is having this exact same error message in their event log. thanks.

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Forms cannot email submission

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