scanconnect crashing

asked on September 20, 2016 • Show version history

My client is having an issue where scanconnect is crashing everytime they try to load it in quick fields. I have repaired it and done a complete reinstall, but it still crashes. Here is the error (ScanConnect 8.3):

Faulting application name: ScanConnect81.exe, version: 9.0.0.427, time stamp: 0x52016528
Faulting module name: ntdll.dll, version: 10.0.14393.103, time stamp: 0x57b7e09e
Exception code: 0xc0000374
Fault offset: 0x000d9841
Faulting process id: 0x1c94
Faulting application start time: 0x01d213524f976925
Faulting application path: C:\Program Files (x86)\Laserfiche\Quick Fields 8.0\ScanConnect81.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ef95978a-a7ab-4c37-8df0-946e25f9832e
Faulting package full name:

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replied on September 20, 2016

Please open a support case.

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View 2 previous replies

replied on August 22, 2017

Hi,

I'm having the same error when trying to use ScanConnect 8.3 with LaserFiche 10.2. Has a resolution been provided for this case?

Thanks

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replied on August 22, 2017

No, the issue stopped occurring according to the support case.

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replied on August 24, 2017 • Show version history

I have a customer getting the same thing on 2 of their scanstaions.

Faulting application name: ScanConnectClient91.exe, version: 10.2.1.971, time stamp: 0x590d342b
Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915f8e8
Exception code: 0xc0000374
Fault offset: 0x000ce8fb
Faulting process id: 0xc58
Faulting application start time: 0x01d31ce8105462cd
Faulting application path: C:\Program Files (x86)\Laserfiche\Client\Scanning\ScanConnectClient91.exe
Faulting module path: C:\windows\SysWOW64\ntdll.dll
Report Id: 56c5679d-88db-11e7-8e6f-90b11c5cbdda

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replied on August 24, 2017

Hi Bert,

I found a fix in this thread that worked for us.

http://answers.laserfiche.com/questions/120295/ScanConnect-Crash#126416

hope it helps

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replied on August 24, 2017

Thanks Olivier. We will try that out.

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