Hello,
I have a user who is having to restart their Workflow and Workflow Subscriber services in order to keep WF moving along. Once restarted WF works fine and completes processes with no issues. What is happening though is every few days the users get this error in Event Viewer:
Timestamp: 2016-09-14 22:29:00.703
Local Time: 9/14/2016 5:29:00 PM
Category: Errors
Machine: ANNEX-DNAV-PROC
Severity: Error
Application Domain: Laserfiche.Workflow.Subscriber.exe
Process Id: 1932
Process Name: C:\Program Files\Laserfiche\Laserfiche Workflow 9\Laserfiche.Workflow.Subscriber.exe
Win32 Thread Id: 1104 - Subscriber Thread
Thread Name: Subscriber Thread
Message: <Exception handlingInstanceId="70ac4be6-528d-4fcd-a3d3-2c3bdfaee34d">
<Description>An exception of type 'Laserfiche.Workflow.WorkflowConnectionResetException' occurred and was caught.</Description>
<DateTime>2016-09-14 17:29:00Z</DateTime>
<ExceptionType>Laserfiche.Workflow.WorkflowConnectionResetException, Laserfiche.Workflow.ServerObjects, Version=8.3.0.0, Culture=neutral, PublicKeyToken=d8428ff9263e6cda</ExceptionType>
<Message>The session has been reset by the server. [0637-WF1]</Message>
<Source>Laserfiche.Workflow.ServerObjects</Source>
<HelpLink>Error Code 637</HelpLink>
<Property name="Trace">Laserfiche.LaserficheException: The session has been reset by the server. [0637-WF1]
at Laserfiche.Workflow.Runtime.LaserficheManagementSystem.RetrieveSubscriberProfileXml(String rsaKey, String profilePasswordCipher, LaserficheSubscriberLinkData subscriberLink)
at Laserfiche.Workflow.Operations.Subscriber.Factory.CreateDownload(ItemData data)
at Laserfiche.Workflow.Connection.AbstractCommunicationFactory.CreateDownload(ItemData transferData)
at Laserfiche.Workflow.Runtime.WcfSubsystem.StartItemDownload(ItemData transferData)
at Laserfiche.Workflow.Runtime.WcfSubsystem.TransferDataFromServer(ItemData data)
</Property>
<Property name="IsCommunicationError">False</Property>
<Property name="ServerExceptionType">Laserfiche.LaserficheException</Property>
<Property name="TargetSite">Laserfiche.Workflow.Connection.TransferData TransferDataFromServer(Laserfiche.Workflow.Connection.ItemData)</Property>
<Property name="HResult">-2146233088</Property>
<StackTrace>Server trace:
Laserfiche.LaserficheException: The session has been reset by the server. [0637-WF1]
at Laserfiche.Workflow.Runtime.LaserficheManagementSystem.RetrieveSubscriberProfileXml(String rsaKey, String profilePasswordCipher, LaserficheSubscriberLinkData subscriberLink)
at Laserfiche.Workflow.Operations.Subscriber.Factory.CreateDownload(ItemData data)
at Laserfiche.Workflow.Connection.AbstractCommunicationFactory.CreateDownload(ItemData transferData)
at Laserfiche.Workflow.Runtime.WcfSubsystem.StartItemDownload(ItemData transferData)
at Laserfiche.Workflow.Runtime.WcfSubsystem.TransferDataFromServer(ItemData data)
Client trace
at Laserfiche.Workflow.Internal.WorkflowServerClient.TransferDataFromServer(ItemData itemData)
at Laserfiche.Workflow.WorkflowServerClientExtensions.<GetEachItemInternal>d__8`1.MoveNext()
at Laserfiche.Workflow.WorkflowServerClientExtensions.GetItem[T](IWorkflowServerApi api, KnownTransfer transferType, Object[] args)
at Laserfiche.Workflow.Objects.LaserficheSubscriberLink.RetrieveProfileXml()
at Laserfiche.Workflow.Subscriber.Runtime.Commands.RetrieveMonitoredRepositoriesCommand.Run(WorkflowConnection workflowConnection, WorkflowSubscriber subscriber)
at Laserfiche.Workflow.Subscriber.Runtime.WorkflowServerCommandExecutor.ExecuteCommandInternal(SubscriberCommand command, Int32 retryCount)
</StackTrace>
<additionalInfo>
<info name="MachineName" value="ANNEX-DNAV-PROC" />
<info name="TimeStamp" value="9/14/2016 10:29:00 PM" />
<info name="FullName" value="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" />
<info name="AppDomainName" value="Laserfiche.Workflow.Subscriber.exe" />
<info name="ThreadIdentity" value="" />
<info name="WindowsIdentity" value="NT AUTHORITY\SYSTEM" />
</additionalInfo>
</Exception>
I have checked in the Error Log in WF Admin and these errors correlate with when the users had to consistently start resetting the WF Services. Has anyone else seen this error or had this issue?
Thanks!