Question

Trying to drag and drop/import a .lst file into LF client and getting error 6410

Laserfiche Version 9

Updated September 9, 2016

asked on September 9, 2016

Hello,

I have an issue where a user is trying to import/drag and drop a .lst file into the LF client and I get the below error and details:

Error Code: 6410

Error Message: Error opening file. [6410]

------------ Technical Details: ------------

LF.exe (9.1.1.486):

Call Stack: (Current)

CImportDialog::ImportList

CNewDocDialog::DoModal

CImportFileDialog::ImportFile

CImportFileDialog::ImportFileSet

CImportFileDialog::DoImport

CLFImportThread::DoRun

CLFWorkerThread::Run

Call History:

CAssignMarkingsDialog::OnOK

WriteOptionString ([Settings]AssignTagsWindowPos)

SetProfileValue

CAttachedRepository::AddProfile

CAttachedRepository::UpdateProfile

TokenParser::SetEntry

GetOptionString ([Settings]AutonameParseName)

CAttachedRepository::GetProfileValue

I have ensured that the .lst file is within the same folder as the .tiff folder and that neither are in compressed folders. The user is on version 9.1.1.486 of LF and I have been able to recreate the same issue on version 10.1.0.151 as well. Any idea why this would not work?

Thanks!

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Answer

SELECTED ANSWER

replied on September 9, 2016

The TIFF file is named "0002_M-3_0001.tif" but in your .lst file, you have "002_M-3_0001.tif"

You're missing a "0" at the beginning of the file name.

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Replies

replied on September 9, 2016

The error usually indicates an issue with the .lst file content itself. Can you provide a copy of the .lst file here or perhaps open a case with Laserfiche Support and provide it there? If you can make the .lst file as small as possible, perhaps narrowed down so it will fail even when importing a single document, that'd make it easier to diagnose.

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View 1 previous reply

replied on September 9, 2016

Hi Alex,

Not a problem, I can actually provide the .tiff file and the .lst file. Although I am not able to upload a .lst file so I will make it a .txt file and you can change it to a .lst file.

Thanks

0002_M-3_0001.tif (3.57 MB)

| Download

0 0

replied on September 9, 2016

Here is the .lst file saved as a .txt

Index.txt (143 B)

| Download

0 0

SELECTED ANSWER

replied on September 9, 2016

The TIFF file is named "0002_M-3_0001.tif" but in your .lst file, you have "002_M-3_0001.tif"

You're missing a "0" at the beginning of the file name.

0 0

replied on September 9, 2016

Hi Alex,

You are correct! Thanks for the quick response, greatly appreciated. Have a great weekend.

Thanks

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Trying to drag and drop/import a .lst file into LF client and getting error 6410

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