Question

Conflicting use in action terms: Web based vs Mobile.

Laserfiche Forms Mobile

Updated September 2, 2016

asked on September 1, 2016 • Show version history

For our clients we created a very basic html set up with the use of iFrames, where they can access LF forms and aspects of the repository (WebAccess). Synapse is the enviroment name for our paperless system; a dashboard for the software if you like. (see screenshot)

We also implore our users to use the LF Mobile app, because we really like it and think it works great.

Could someone explain the reason why when accessing LF forms via a desktop browser a user must 'Start a Process' but on the LF App they 'Fill out a form'?

You can imagine we have had the questions asked if this is the same action. We personally prefer 'Fill out a form' as it is a recognisable and relateable action which the general public understand; unlike 'Start a Process'.

Would it ever be possible to make these actions customiseable ? Could I in the future rename these buttons how I prefer?

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replied on September 2, 2016

You can customize it if you really want: you can edit inbox.cshtml under C:\Program Files\Laserfiche\Laserfiche Forms\Forms\Views\Home, search for "@Resources.STR_PM_START_BTN" and replace it with the text you want. But this change won't be kept next time you apply a fix that update this file or update to new version.

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replied on September 1, 2016 • Show version history

Sorry it looks like the attachments got removed when I was editing topic.

Adding them back:

As for the question, Forms is using "Start process" because there are certain processes that can be started without filling a form. So "Start process" would be more accurate describing the function.

And now it's not possible to customize the button text.

I'm not sure why Mobile is using "Fill out a form". I've sent the question to mobile team.

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replied on September 2, 2016

Thanks - it would be good to know why and also perhaps if we could have a selection of three or five possible labels for this action based on how we are using the software. Because I understand your point about certain processes can be started without filling out a form, but for us, they are all forms to be filled out so it would be nice if we could choose how we wanted the software to work for us/our system.

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SELECTED ANSWER

replied on September 2, 2016

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Conflicting use in action terms: Web based vs Mobile.

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