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Question

Email PDF Multiple documents

Workflow Version 10
Updated September 1, 2016
asked on September 1, 2016

I have a workflow setup to send a copy of the PDFs after they have been filled out. Well the workflow works great. The only problem we have ran into is that we get the correct copy of the document and a blank copy. Any ideas what I might be doing wrong?

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Answer

SELECTED ANSWER
replied on September 1, 2016

You're including image pages as PDF in addition to sending the electronic document. It's possible that your PDF form as an image page and that gets converted to PDF and exported. Just uncheck the option to send the images as well.

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Replies

replied on September 1, 2016

You only attach one entry to the email, right? Could you post a screenshot of the activity's configuration for that entry?

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replied on September 1, 2016 • Show version history

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replied on September 1, 2016

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SELECTED ANSWER
replied on September 1, 2016

You're including image pages as PDF in addition to sending the electronic document. It's possible that your PDF form as an image page and that gets converted to PDF and exported. Just uncheck the option to send the images as well.

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replied on September 1, 2016

Thanks! Never had to uncheck it before so I never tried to figure out it's purpose. Learned something new today! Thanks!

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replied on September 1, 2016

Probably need to see your workflow.  Do they get two separate attachments?

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replied on September 1, 2016

Yes they do. You can see below the correct PDF is 178KB. The blank pages are just 4KB. Not sure why it's creating a blank page. The form is only one page.

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