Question

Due dates not triggering alerts in Forms

Forms Version 10 Ideas Laserfiche

Updated March 16, 2018

asked on August 31, 2016

In forms I have set Due Dates based on a variable set to 1 day after task start date but this does not trigger any kind of alerts to the person the task is assigned to. Is there a way to have this trigger a notification?

I attached a timer event to the task and pointed it back to itself so that it resends the original email to remind the user that they have a pending task but this resets the due date therefore making the due date pointless.

Also on the timer event i tried selecting the "Do not interrupt the attached activity" and the user ended up with multiple tasks assigned to him. When I select the interrupt activity the action history shows that the task was assigned to the user several times (every time the timer time was reached).

Has anyone found a good solution for this?

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replied on September 1, 2016

In Forms 11, we are going to add a new feature that allows you to configure sending repeatable email notifications on in progress user tasks with a certain schedule.

As for Forms 10, what about adding a email service task after the non-interrupt timer, instead of pointing it back to the user task?

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replied on March 16, 2018

Yes that works fine if you do an email service task after a non-interrupt timer.

Screen Shot 2018-03-16 at 2.17.36 PM.png

Screen Shot 2018-03-16 at 2.15.46 PM.png (9.52 KB)

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Screen Shot 2018-03-16 at 2.17.36 PM.png (79.63 KB)

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replied on March 16, 2018

I'm on Forms 10 & have the same issue ... did "email service task after the non-interrupt timer" work?

Can you upload a screen capture of this section of your form's process diagram?

Thanks!

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Due dates not triggering alerts in Forms

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