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Question

Question

Forms cannot connect to the Laserfiche Server

Updated September 6, 2016
asked on August 29, 2016

Has anyone else received this message when inputting email address in the settings for a Forms user?

 

Forms cannot connect to the Laserfiche Server. Your email has not been updated. Please try again later or contact your Lasefiche administrator. [LFF15-NoRepositoryConnection]

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SELECTED ANSWER
replied on August 29, 2016

Hi Wayne,

In the "User Authentication" tab of the Forms Configuration page, check that the credentials are still valid and the repository connection is still verified. It's possible a password changed since the initial configuration, etc.

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Replies

replied on September 6, 2016

Thanks James,

 

I checked back on the configuration page and noticed that the user name used to validate Forms was and administrative one that is not a "repository named user". Once I changed it to a named user with necessary privileges, it allowed me to set the email address.  Thanks for your help. 

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