Question

Unknown activation error

Laserfiche Version 10

Updated August 29, 2016

asked on August 28, 2016

I've been trying to install the Laserfiche suite on one of our machines since yesterday and getting this error.

I tried disabling the firewall but that didn't help. There is nothing in the event viewer.

Trying to uninstall Laserfiche from our machines also gives an activation-related error:

Behind the scenes it reports the same error.

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replied on August 28, 2016

There was work being done on our external-facing servers yesterday, which may have affected the activation server. (For example, you may have noticed Support and Answers were also down at points over the weekend.) This has since been completed, so try again now and if issues still persist, go ahead and open a Support case to document the issue.

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replied on August 29, 2016

It seems to be half-working. I didn't get the warning during uninstallation now, and at the start of the installation it allowed me to proceed, but at the end of the installation at the "Start Services" stage it said activation failed. It did this for both LF Server and Web Access. Manual activation using the tool gives the same error.

You know, it would have been nice for Laserfiche to send out some kind of announcement for this maintenance. We had planned to do a bunch of work this weekend for meetings we have early this week. And yet all the LF websites were down yesterday so we weren't able to download any packages, and activation still doesn't work. If we had known about this maintenance in advance, we would have planned around it.

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Unknown activation error

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