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LF on Android with Cisco VPN anyconnect app crashes

Mobile
Updated September 1, 2016
posted on August 25, 2016

Found when connecting via VPN on Cisco AnyConnect app then using LF app, LF app it get crashes, any idea !!! 

Any idea other than normal VPN setting on Android setting, note VPN connection must be via Cisco AnyConnect App !!!

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replied on August 27, 2016

Hi Alex,

Details Of this issue below:

Mobile Device android version: 4.4.2

Anyconnect version: 4.0.05042

Mobile App Version: 10.1.0.540

Mobile server version: 10.1.0.624

LF Server Version: 10.1.1 build 254

 

To recreate the issue :

1.Open VPN and connect using the credentials,

2.Open LF mobile app

3. Application crashed before reached to the sign in screen.

 

Note:

This issue was reported 4 days back and now its seems the user's mobile app working fine.

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View 1 previous reply
replied on August 31, 2016

Do you have a device running a newer version of Android? I will see if we can recreate the issue with an older device and older version of Android.

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replied on August 31, 2016

Still you can recreate the issue on the same version versions, do the same steps ... You will get it crashed, if you switch & between step 1 & 2 by opening LF App first then Cisco Anyconnect at this time it works, we tried it with many other Andriod devices all are the same, 

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replied on September 1, 2016 • Show version history

Hi Hisham, 

We found the issue might result from the connection failure for Android push notification service when launching LF app, and we have fixed the issue which will include in next app release. 

Would you please report the crash log to play store next time you experience the app crash? So we can check if this is the same case.

 

Thanks. 

 

Natalie

1 0
replied on September 1, 2016

Hi Natalie,

great then I'll crash it then-check how to report it since the auto reporting is on but I need to find how its possible while crash is happening,

 

sorry some times I'm replying from my mobile & typo happens 

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replied on August 26, 2016

Hi Alex,

Well this is great let me cross check & I'll share the same with my team who used LF Mobile on Andriod & AnyConnect App caused to crash & get same above info & check it from that point,

 

thanks 

HS

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replied on August 25, 2016

Hi Hisham,

I can't recreate the issue. My mobile device is running Android 6.0 and I have AnyConnect version 4.0.05042 installed. I can VPN into our corporate network and connect to an internal repository using the Laserfiche Mobile app successfully. Browsing the repository and opening documents worked fine and the app never crashed. Note that I'm using Laserfiche Server 10.1.1.254, Mobile Server 10.1.0.624, and Mobile App 10.1.0.540.

Can you provide further details regarding your scenario?

Regards

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